Housing Manager

Posted 1 month ago

Come join a team that is making a difference in our Community!

Westmoreland Community Action (WCA) is a non-profit organization that works to improve individuals and families quality of life and reduce poverty in the community.

Our Housing Programs works with individuals and families in Westmoreland County to help remove barriers and disparities that hinder them from maintaining self-sufficiency. Our Housing Department offers a variety of housing and supportive services interventions ranging from emergency supplies, transitional housing, rapid rehousing, permanent supportive housing, systems navigation and street outreach. While the majority of our efforts are within Westmoreland County, WCA also operates a regional program focusing on youth housing systems that serves the twenty counties of the Western Pennsylvania Continuum of Care.

WCA’s Housing Programs recognize the importance of meaningful partnerships in which participants feel respected, valued, and trusted. We believe this is important to preventing and ending homelessness because when individuals are supported on their chosen pathway, and in their development they will grow as contributing members of society. This will be integrated in all programs with the additional recognition that individuals have the inherent ability to lead, learn, make decisions and should be supported both personally and professionally to implement their ideas in their own lives and in their communities.

The Housing Manager provides administration, supervision and holds the primary responsibility of implementing and overseeing day-to-day services of the WCA Housing programming.


  • WCA Agency programs.
  • Local, state, and/or federal housing regulations.
  • WCA Housing program structure and guidelines.
  • Regional housing services/supports structure.
  • Housing options available with partner agencies in Westmoreland County and surrounding areas.
  • Social services structure and access points.

Benefits of working at WCA:

  • 100% Employer paid Dental, Vision, Life Insurance, Short Term Disability and Long Term Disability Polices.
  • Employer pays 80% of individual Medical Insurance Premium.
  • 15 paid Holiday’s.
  • 10 days of vacation in first year of employment.
  • 3.69 hours of sick time accrued per pay period.
  • 8% retirement match after 1 year and 1000 hours of service
  • Mileage reimbursement

Skills in:

  • Analyzing program data and developing reports.
  • Writing formal and technical letters, reports, and procedures.
  • Microsoft Office software including Excel, Word, PowerPoint, Teams, SharePoint, and Outlook case management and CRM software and updating.
  • Supervising and supporting a team delivering social services.
  • Case management, including developing rapport, motivation building, and coaching participants to meet their goals.

Ability to:

  • Manage programs with limited oversight.
  • Interpret, apply, and explain federal and agency regulations, policies, and procedures.
  • Develop agendas and lead high-impact staff meetings.
  • Tactfully mediate conversations between different program stakeholders, including those that might involve sensitive issues related to equity and access to housing and services.
  • Effectively lead a team and motivate employees to reach their highest potential.
  • Effectively communicate verbally with both individuals and groups, including program participants, property owners, funders and other partner agency staff, and external stakeholders.
  • Maintain a valid driver’s license.
  • Work occasional weekends and evenings, as needed including a voluntary on-call schedule.
  • Provide staff with meaningful, constructive and concrete feedback and suggestions.


Successful incumbents maintain:

  • A commitment to the mission and vision of WCA
  • A commitment to serving and empowering individuals to have involvement in the decision making process and agency over the decisions that impact their lives.
  • A commitment to WCA’s Housing Values and Truth Statements.
  • Sensitivity towards individuals who are currently/formerly experiencing homelessness or housing instability.
  • A professional and collaborative approach to challenging situations.
  • A trauma-informed approach.
  • An ability to recognize and be honest about our deficits and mistakes; as individuals, a team and a system.
  • An understanding that we must hold ourselves and how we serve to a higher standard than merely being well meaning.


  • Experience working with individuals experiencing homelessness/housing instability.
  • Experience implementing trauma-informed care.
  • Two years of supervisory experience required.
  • Ability to maintain accurate case documentation and records.
  • Ability to work cooperatively with other social service providers and government agencies.
  • Willingness to work a flexible schedule within a 40-hour work week as program needs dictate.
  • Computer literacy with a working knowledge of Microsoft Word, Excel and Outlook.
  • Ability to communicate effectively both orally and in writing.
  • Strong organizational skills.
  • Ability to set professional boundaries.
  • A valid driver’s license and car insurance to meet agency requirements.
  • Bachelor’s degree with major course work in either sociology, social work, psychology, counseling, education or other related field or two years of experience in public or private human services, of which one year must be mental health direct care experience.
  • A combination of education, training, work experience and/or lived experience will be considered. If, in good faith, you believe that you have the experience to succeed in this position, please apply!

Please include a cover letter to tell us about your unique qualifications.

Apply Online